Cancelling a Subscription

As a subscriber to Casttree, you are free to cancel your subscription at any time.  To do so, simply send an email to customers@casttree.com.  Be sure to include the email address the account is associated with, and clarify if you have more than one active subscription. Cancellation will be effective with in 48 Hours, but you will retain access to the paid-only features for the period you have paid for.  Once that period is over, your access will expire.

Refund Policy for casttree subscription

As stated in our terms of service, users must cancel their subscriptions before renewal if they do not wish to be charged.  To help in this endeavour, Casttree sends out an email notice when their renewal is one month away on both annual and semi-annual subscriptions (no such notice exists for monthly subscriptions).  

In the event that you request cancellation after-hours, providing the request came in before you were billed we will honour the timestamp on the request and refund you.

Here at casttree we understand that sometimes life gets in the way.  That is why we will honor refund requests on annual and semi-annual subscriptions up to 5 days from the date of billing.  To request a refund please contact us at customers@casttree.com, use our handy web form.

Monthly subscriptions are ineligible for refunds, except in cases of double billing or other clerical errors.

Refund Policy for casttree events

No Refunds. You may not cancel your events entry at any time. Refunds are only issued if required by law. For example, users living in the European Union have the right to cancel their entry within 14 days of entry.